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Dieses Buch hilft Berufstätigen beim Umgang mit schwierigen oder gar gefährlichen Kollegen, Mitarbeitern oder Vorgesetzten – sogenannten „Toxikern“. Solche Menschen vergiften die Arbeitsatmosphäre, machen anderen das Leben schwer und kosten ihre Unternehmen sehr viel Geld. Dieses Buch hilft sowohl Betroffenen als auch Verantwortlichen in Unternehmen und Organisationen, Toxiker zu erkennen, sich und andere vor ihnen zu schützen sowie erfolgversprechend gegen sie vorzugehen.

ISBN 978-3-662-50454-3
U.a. erhältlich bei: springer.com, amazon.de, ebook.de und Thalia

Dieser Ratgeber vermittelt erprobtes Handwerkszeug, um auch bei schweren beruflichen Krisen wieder zum eigenen Wohlbefinden zu finden. Ein besonderes Augenmerk legt das leicht verständliche Buch auf das frühzeitige Erkennen der sich abzeichnenden Krise, sowie die Krisenprävention. Gerade die Prävention, soviel sei an dieser Stelle bereits verraten, beginnt immer bei Ihnen selbst. Seien Sie daher neugierig und bereit, Neues über sich zu erfahren und für sich zielführende Schlüsse zu ziehen.

ISBN 978-3-662-60535-6
U.a. erhältlich bei: springer.com, amazon.de, ebook.de und Thalia

This book helps professionals deal with difficult or even dangerous colleagues, employees or superiors. Some people poison the working atmosphere, make other people ill and cost their companies a lot of money. Often the cause lies in a psychological disorder, we are then often dealing with narcissists or psychopaths, but usually the destructive behavior is not (yet) based on a psychological disorder. This book introduces a collective term for such people - it calls them "toxic people" - and helps both those affected and those responsible in companies and organizations to recognize them, to protect themselves and others from them, and to take promising action against them. A book for managers and those affected as well as personnel developers, trainers, consultants and coaches in companies and organizations.

eBook ISBN 978-3-662-65339-5 | Print ISBN 978-3-662-65338-8
Links: springer.com, amazon.de, Barnes & Noble

Learn the basics and techniques of a special form of conversation in this descriptive textbook: facilitation. Find out how facilitation supports communication and cooperation in groups and unleashes the potential existing in the group.

• The suitability of facilitation
• The facilitation process, the participants and their tasks
• Special facilitation formats and challenges

Print ISBN: 978-3-662-65587-0 | eBook ISBN: 978-3-662-65588-7
Links: springer.com, amazon.de, Barnes & Noble

This compact textbook introduces you to the psychological basics of human communication of everyday life in an entertaining way. You will encounter groundbreaking concepts, models, and axioms of communication (including well-known names such as Paul Watzlawick and Friedemann Schulz von Thun), different perspectives on communication, and various communication styles and patterns. You will learn what it means to communicate successfully and what makes successful communication difficult or even prevents it. And virtually in passing, you will learn to better understand your own communication and therefore yourself.

Print ISBN: 978-3-662-64436-2 | eBook ISBN: 978-3-662-64437-9
Links: springer.com, amazon.de, Barnes & Noble

Through this compact textbook, you will learn in an entertaining way about the most important form of human communication - the personal conversation - and its essential facets. It focuses primarily on communication in a professional context, but the principles can of course also be applied to other areas of life: Learn how we communicate not only with the spoken word, but also with our bodies, how we establish contact with our conversation partners, and how we achieve that other people feel like and are interested in talking to us.

Print ISBN: 978-3-662-64307-5 | eBook ISBN: 978-3-662-64308-2
Links: springer.com, amazon.de, Barnes & Noble